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Billing Policy

Payment

Patients typically receive more than one bill for services provided at the hospital. The hospital sends a bill for its facility charges and a physician (or physician group) sends a separate bill for their professional fees.

The Emergency Department physicians, physician assistants, and nurse practitioners are employed by Pacific Redwood Medical Group (PRMG), and not the hospital. We receive no payment for your care from the hospital. Your professional fees from PRMG are for the clinician who took care of you or your loved one. As with any professional service, you are responsible for your professional fees.

If you have questions about your bill, please call
Critical Care Specialty Billing (CCSB):
(877) 516-0660
The staff at CCSB will work with you to establish a mutually satisfactory payment plan.

For other issues, please contact
Pacific Redwood Medical Group:
Phone: (707) 462-7900
Fax: (707) 462-7947
Email

Insurance

Although in the past we were able to contract with various insurance companies, because of unreasonable reimbursement practices from insurance companies, PRMG does not contract with any of the following insurance companies:

The above list is not all-inclusive. There may be other non-contracted insurance companies that are not listed. This policy may be updated from time to time. Please check back or contact our office for a copy.

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